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Frequently Asked Questions

This is the best place to start for any queries you may have about booking your accommodation with LocateAccom. If there’s anything we’ve missed, then please get in touch and we will be happy to clarify any points.

Booking accommodation with locateaccom

How do I register an enquiry or arrange a viewing?

Fill in the online form to register an enquiry or alternatively call one of the team on 01723 871202 or 07973154173

What booking fee / deposit is required?

To secure your choice of accommodation you just need to pay a booking fee – the amount varies across our properties so please see the Accommodation page for details. At the start of your tenancy the booking fee converts to a damage deposit which is refundable at the end of your tenancy, less any charges for damage, rent or other charges due. The booking fee is non-refundable if you decide to cancel. Our deposits are fully secured by the ‘Mydeposits’ scheme.

What will be the contract?

We utilise the approved National Landlords Association online tenancy agreement which is aimed at being fair to both tenant and landlord.

Bills are included

On each property we identify an allowance for gas water and electric which we estimate is normal usage. This amount is identified on the contract as a appendix. Should the tenant exceed these amount then they will be liable for the excess. The amounts that are included will vary to suit each property

Can I exclude bills and pay them myself?

Gas electric and water may be omitted from your rent to enable them to be paid by you. Should this be a requirement please liaise with the team and they will identify what reduction there would be on your chosen property.

Moving in with locateaccom

On check-in day we will meet you at the arranged time at your property. The most important things we will run through are:

Safety equipment at the property such as smoke detectors ,fire alarm and extinguishers and means of escape

Condition of the property: a full report of photos and schedule of fixtures and fittings will be identified and emailed to you for you to keep. You will have ten days to check the report and let us know in writing of anything you are not happy with in the report. We will then either amend the report or rectify any issues you are not happy with.

Living with locateaccom

How do I set up my internet?

Broadband points are provided in every accommodation. We allow all tenants to choose their own internet provider.

Can I smoke in my room?

All accommodation is smoke free. This includes both private and communal areas including bedrooms, bathrooms, kitchens and all internal social spaces. Designated smoking areas can be found outside the building.

How do I log repairs?

The quickest procedure is to call the team and inform us of your issue. This will be logged, and we will resolve the issue as soon as possible.

Will my accommodation be cleaned?

Your accommodation is cleaned for when you arrive. Once you have moved in you will be responsible for cleaning your room and any shared areas within your apartment.

Do I need a TV licence?

If you bring a TV with you or if you watch it through 4TV you’ll need to have a valid TV Licence. Please visit www.tvlicensing.co.uk for details and latest costs.

Moving out of your accommodation

When will I get my deposit back?

Your deposit will be registered with a Government approved Mydeposit Scheme and as long as your accommodation is clean, no items are missing and no damage has been caused during your stay, you will get the deposit back 10 working days after the end of your tenancy.

Will my accommodation be inspected?

Your accommodation will be fully inspected 3 times a year. During these inspections we check for cleanliness, damage and for missing items.

At each inspection you will be told if there is to be a charge for repairs/replacements. You will be invoiced immediately for any charges for the first two inspections and on the final inspection a deduction will be made from your deposit. Should you wish to continue with your tenancy we will continue with periodic inspection.